tj999 Privacy Policy

1. Introduction

tj999 ("we", "us", "our", "the Platform") is committed to protecting the personal information of all individuals who use our online betting and gaming services at tj999.im. This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

This Privacy Policy applies in full to all registered players and unregistered visitors who access any part of the tj999 Platform. By registering an account, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read, understood, and accepted the data practices described in this Privacy Policy.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and tj999.

2. Data Controller

For the purposes of applicable data protection law, tj999 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, tj999 determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, and complaints should be directed to our support team at the contact details provided in Section 14 of this Privacy Policy. We aim to acknowledge all formal data protection requests within five (5) business days of receipt.

3. Data We Collect

tj999 collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories of data we collect are as follows:

3.1 Registration Data

When you create a tj999 account, we collect the personal information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Mobile phone number
• Email address (if provided)
• Preferred username and password (stored in hashed form — never in plain text)

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which we are required to conduct prior to processing withdrawals above certain thresholds, we may collect:

• A copy of a government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or similar, dated within three months)
• A selfie or facial image for liveness verification, where required

3.3 Financial Transaction Data

When you make deposits or withdrawals using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, or Mastercard, we collect transaction records including:

• Payment method type and associated identifier (e.g., registered mobile number for bKash/Nagad)
• Transaction reference numbers
• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Transaction timestamps (Bangladesh Standard Time, UTC+6)

We do not store full card numbers, CVV codes, or mobile wallet PINs. All payment processing is handled by your chosen payment provider under their own security standards.

3.4 Betting and Gaming Activity Data

We maintain a comprehensive record of your activity on the tj999 Platform, including:

• All wagers placed, including stake amounts, markets, and outcomes
• Casino game sessions, including game titles, session duration, and results
• Bonus offers claimed and wagering progress
• Account balance history

3.5 Technical and Device Data

When you access the tj999 Platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location derived from that IP
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation path through the Platform
• Referring URL (the address of the page from which you arrived at tj999.im)

3.6 Communications Data

When you contact our customer support team via live chat or email, we retain a record of that correspondence, including the content of the messages, timestamps, and the resolution reached. This data is used to maintain service quality and resolve future disputes.

4. How We Use Your Data

tj999 processes your personal data for the following specific purposes:

5. Legal Basis for Processing

tj999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and tj999 — specifically, to operate your account, process transactions, settle bets, and provide the services you have signed up for.
• Legal Obligation: Processing that is required to comply with applicable laws, including age verification requirements, anti-money laundering obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out in pursuit of tj999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental data protection rights.
• Consent: Where processing is not covered by the above bases, we will ask for your explicit consent before proceeding. You have the right to withdraw your consent at any time by contacting our support team, without this affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing with Third Parties

6.1 tj999 does not sell, rent, or commercially transfer your personal data to any third party for their own marketing or commercial purposes under any circumstances.

6.2 We may share your personal data with carefully selected third-party service providers who assist us in operating the Platform, subject to strict contractual data protection obligations. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard — solely to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers who assist with document verification and fraud screening.
• Game Technology Providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, who provide the game engines and RNG (Random Number Generator) infrastructure used on the Platform. These providers receive only the minimum data necessary to operate the game session.
• IT and Hosting Infrastructure: Cloud and server infrastructure providers who host the Platform's data in secure, access-controlled environments.

6.3 tj999 may also disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of tj999, its players, or third parties.

6.4 In the event of a corporate transaction such as a merger, acquisition, or sale of the Platform, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

7. Cookies & Tracking Technologies

7.1 tj999 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse usage patterns. A "cookie" is a small text file placed on your device when you visit a website.

7.2 We use the following categories of cookies on the tj999 Platform:

• Strictly Necessary Cookies: These cookies are essential to the operation of the Platform. They enable you to log in, navigate between pages, and maintain your session securely. The Platform cannot function without them. No consent is required for these cookies.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited game categories — to provide a more personalised experience on return visits.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how visitors use the Platform (pages visited, session duration, error pages encountered). This information is used exclusively to improve Platform performance and user experience.
• Security Cookies: These cookies assist our fraud prevention systems by helping to identify unusual access patterns or suspicious login attempts associated with your account.

7.3 You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your tj999 account and using core Platform features.

7.4 tj999 does not use third-party advertising or behavioural tracking cookies for the purpose of serving targeted advertisements to you on other websites.

8. Data Retention

8.1 tj999 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Our standard retention periods are as follows:

• Account and registration data: Retained for the duration of your account's active status, plus a period of five (5) years following account closure, to comply with financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming activity logs: Retained for three (3) years from the date of each session or wager.
• Customer support communications: Retained for two (2) years from the date of the last interaction in a support thread.
• Technical and device data: Retained in aggregated, anonymised form indefinitely for platform analytics purposes; raw IP logs are deleted after twelve (12) months.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods, or anonymised such that it can no longer be linked to an identifiable individual.

9. Data Security

9.1 tj999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS 1.2+ encryption for all data in transit between your device and the tj999 Platform
• AES-256 encryption for sensitive data stored at rest on our servers
• Bcrypt hashing for all stored passwords — plain-text passwords are never stored
• Role-based access controls ensuring that only authorised tj999 personnel can access personal data, and only to the extent required by their job function
• Regular security audits and vulnerability assessments conducted on the Platform infrastructure
• Automated intrusion detection systems monitoring for unusual access patterns
• Secure data centre facilities with physical access restrictions

9.2 Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tj999 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9.3 You also play an important role in keeping your account secure. You should use a strong, unique password for your tj999 account, not share your login credentials with anyone, and log out of your account when using a shared or public device.

10. Your Data Rights

10.1 As a data subject, you have the following rights in relation to the personal data held about you by tj999. To exercise any of these rights, please contact our support team using the details in Section 14.

• Right of Access: You have the right to request a copy of all personal data that tj999 holds about you. We will provide this in a structured, commonly used format within thirty (30) days of your request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your account settings page.
• Right to Erasure ("Right to be Forgotten"): You may request that tj999 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that this right is subject to our legal retention obligations; we may be required to retain certain data even after your account is closed.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while the accuracy of the data is disputed.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to transmit it to another data controller.
• Right to Object: You have the right to object to processing carried out on the basis of tj999's legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights Related to Automated Decision-Making: tj999 does not make decisions that produce significant legal effects for players based solely on automated processing without human review. If this practice changes, we will update this Privacy Policy and obtain any necessary consent.

10.2 tj999 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We will respond to all requests within thirty (30) calendar days, though complex requests may require up to sixty (60) days, with notice given of the extension.

11. Children's Privacy

11.1 The tj999 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

11.2 If we become aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, void any wagers, forfeit any bonuses, and securely delete all personal data associated with that account.

11.3 If you are a parent or guardian and believe your child has registered on the tj999 Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of being notified.

12. Third-Party Links

12.1 The tj999 Platform may contain references to game providers, sports organisations, or payment partners. While we take care in presenting information about these entities, tj999 is not responsible for the privacy practices of third-party websites, apps, or services.

12.2 This Privacy Policy applies solely to the tj999 Platform at tj999.im. If you navigate away from the Platform to any external website, we strongly recommend that you review that site's privacy policy before submitting any personal information.

13. Changes to This Privacy Policy

13.1 tj999 reserves the right to update or amend this Privacy Policy at any time. Changes will be published on this page with a revised "Last Updated" date at the top of the document.

13.2 Where a change materially affects how we use your personal data, we will make reasonable efforts to notify you via the contact details associated with your account, or by displaying a prominent notice on the Platform, prior to the change taking effect.

13.3 Your continued use of the tj999 Platform after any amendment to this Privacy Policy constitutes acceptance of the updated policy. If you do not agree with any change, you should cease using the Platform and contact us to close your account and request deletion of your personal data.

14. Contact Us

14.1 If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by tj999, please contact our Data Protection team using the details below:

For urgent account security concerns — such as suspected unauthorised access to your account — please use our live chat function on the Platform for the fastest possible response.